Refund & Cancellation Policy

LAST UPDATED · 2026-05-09

This policy describes the baseline approach to refund and cancellation for paid products sold through ShinkoLab. Individual product terms supersede this baseline where applicable.

01Scope

This policy applies to paid services for which payment is taken through this site. Free products and external services are out of scope.

02Eligible for Refund

Refund may be granted when:

A duplicate payment has been processed
Delivered digital content has a material defect that cannot be corrected within a reasonable period
Cancellation is requested before service has been delivered (unless individual product terms state otherwise)

03Not Eligible

Refund is generally not granted when:

Content has been used in whole or in part
Pro-rata refund of a subscription cancelled mid-cycle
Inability to use due to the user's own environment (browser, OS, etc.)

04How to Request

Email shinkou777@hotmail.com within 7 days of payment with your order number, contact details, and reason for refund.

05Processing Time

Approved refunds are processed within 5–10 business days via the original payment method.

06Contact

shinkou777@hotmail.com